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About Us

Privacy Policy Statement

This is the web site of Really Raw^® Honey.

Our postal address is
3500 Boston Street
Baltimore, MD 21224

We can be reached via e-mail at info@reallyrawhoney.com
or you can reach us by telephone at 1-800-REAL-RAW (732-5729)

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Security Policy

Really Raw Honey is sensitive to your concerns regarding the security of using your credit cards to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information.

Return, Refund, and Exchange Policy

If you would like to return an order for a refund or exchange please email info@reallyrawhoney.com or call our toll free customer service number 1-800-732-5729.

Honey Color, Flavor, and Texture
The bees choose the color, flavor, and texture of our honey by the varieties of wildflowers and herbs they forage. Naturally diverse, the color and texture of Really Raw^® Honey will vary. However, the healthful benefits remain the same.

Broken Lids
Every once in while honey jar lids become damaged during shipment. Please contact us and we will immediately send you a replacement lid via the United States Postal Service.